Jobs in pampanga

Clark | Quality Manager

Arvato Corp.
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pampanga
Position Summary:The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the ...
1 month ago - - share - more...

Clark | Training Manager

Arvato Corp.
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pampanga
Position Summary:Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality ...
1 month ago - - share - more...

Arvato | WFM Reports Analyst

Arvato Corp.
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pampanga
Position Summary:Develops and runs reports from various data sources including but not limited to Excel, Powerpoint, Access.Overall Responsibilities: • Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests • Provide requested reports with the required data elements for team and other departments as ...
2 months ago - - share - more...

Arvato | Operations Supervisor

Arvato Corp.
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pampanga
Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, ...
2 months ago - - share - more...

Operations Supervisor | Clark

Arvato Corp.
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pampanga
Position Summary:• This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, ...
2 months ago - - share - more...

Quality Coach | Clark

Arvato Corp.
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pampanga
Overall Responsibilities:• Communicate with and support Quality Manager, Operations Manager, Supervisors, leads, and employees including troubleshooting.• Participate and contribute to company projects and developmental meetings.• Coach agents on a daily, weekly and monthly basis to Quality improvement• Conduct Supervisor Call Audits• Conduct Process and Agent Level Transaction Monitoring• Ensure consistent ...
2 months ago - - share - more...

Workforce Reports Analyst

Arvato Corp.
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pampanga
Overall Responsibilities: • Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests • Provide requested reports with the required data elements for team and other departments as needed • Develop new reporting applications to meet business demands • Maintain knowledge of functional area and company policies and ...
2 months ago - - share - more...
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