Develop an in-depth understanding of business process to develop global view
Document and improve global policies and procedures with best practice approach
Ensure timely and accurate reporting & ad hoc reports as required by Sr. Management
Provide oversight on day to day operations and associated projects
Manage local ...
Day to day system incident and problem management
Daily proactive monitoring of systems and exception handling
Project management and support for assigned process and infrastructure improvements
Planning and undertaking scheduled maintenance upgrades
Troubleshoot system faults and apply diagnostic utilities to aid as applicable
Develop help sheets and knowledge ...