Operations And Client Servicing Manager

Operations And Client Servicing Manager - 2018-06-17

Abacare Data Services Philippines Inc.
Unit 1201, 12th Floor, Keppel Center, Cardinal Rosales Avenue, Cebu Business Park, Cebu City 6000
Date expired: 
Thu, 08/16/2018
Experience Requirements: 
Not requirements

Job Responsibilities:

  • Develop an in-depth understanding of business process to develop global view
  • Document and improve global policies and procedures with best practice approach
  • Ensure timely and accurate reporting & ad hoc reports as required by Sr. Management
  • Provide oversight on day to day operations and associated projects
  • Manage local operations team & regional client servicing managers   
  • Conduct periodic audit quality control functions
  • Build internal relationships to support global change
  • Provide oversight of commission entry activities, planning, systems & controls
  • Manage day to day processing of accounts receivable, payable and reconciliation
  • Participation in com entry validation to support audits conducted within the business
  • Process mapping for all operational & client servicing procedures
  • Create united team environment
  • Ensure delivery of excellent customer service by proactively promoting "client first" approach      
  • Support ad hoc analysis to identify root cause of production problems and develop timely solutions.         

Job Requirements:

  • Candidate must possess at least Bachelor's/College Degree in any field
  • At least 5 years of relevant work experience is required for this position
  • Previous insurance industry experience preferred
  • Demonstrated leadership skills in managing staff groups through major projects and initiatives
  • Strategic thinker with the proven ability to analyze, challenge and deliver ways to improve business policies and procedure
  • Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner
  • Demonstrated sound judgment when making decisions
  • Ability to provide coaching, training and support to the team
  • Strong computer skills including Microsoft Office (Word, Excel, Visio) and other business related software systems
Job benefits: 

Education support, Medical Insurance, Government Mandated Benefits, Salary Review

Job Id: