Workforce Assistant Manager - Manila

Workforce Assistant Manager - Manila

Description: 
Responsible of managing the designated workforce team composed of Workforce specialists, MIS/Real Time Analysts.
Spearheads standardization, alignment and automation of workforce processes together with other workforce leads.
Responsible in governance of workforce metrics across engagements handled.
In charge of capacity planning, forecasting, scheduling, real time management and reporting and provides analytics and feedback to necessary stake holders of workforce strategies to meet SLAs and requirements.
Lead in creating, initiating and updating workforce processes.
Coaches, develops and handles progression of designated workforce specialists, MIS and RTAs.
6-7 Years of relevant experience
Open to Shifting Schedule/ Weekends / Holidays
Good Comms
Willing to work in BGC

Workforce Lead
Monster PH - 1 hour ago

Experience Requirements: 
Not requirements
Date posted:
2019-07-11
Job Id: 
2054656
Location: