US Registered Nurse - Cebu City, Cebu - (847237)

US Registered Nurse - Cebu City, Cebu - (847237)

Optum, a UnitedHealth Group company
Description: 

Training classes start soon? Apply today! 

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's challenging. And addressing the challenges is being led by companies like Optum, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members. You'll handle 50-70 calls per shift, always remembering to bring compassion and a sense of engagement to enhance the customer experience. 

Primary Responsibilities:
 

  • Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists


  • Monitor delegated customer service issues to ensure timely and accurate resolution


  • Use appropriate communication techniques when responding to customers, particularly in stressful situations


  • Inform and educate new customers regarding billing/invoicing set up and billing/payment procedures


  • Place outgoing phone calls to complete follow-up on customer service requests as necessary

Required Qualifications:


 

  • 3+ years of customer service in a BPO/Call Center setting experience analyzing and solving customer problems or 3+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties 


  • Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product 


  • Demonstrated ability in customer service problem resolution and relationship building


  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications


 

Optum, part of the UnitedHealth Group family of businesses, is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm)


 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


 

Optum is a drug-free workplace. © 2019 Optum Global Solutions (Philippines) Inc. All rights reserved.


 

Job Keywords: US Registered Nurse, USRN, US Nurse, United States Nurse, United States Registered Nurse, Registered Nurse, RN, Customer Service Representative, Customer Service, CSR, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, Cebu City, Cebu

Job benefits: 

Medical, Dental

About company: 
Opportunity with Optum Global Solutions (Philippines) Inc. Are you ready to rev up your life? Optum Global Solutions (Philippines) Inc is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 5 company. It’s time to learn more and start doing your life’s best work. [SM]
Experience Requirements: 
Not requirements
Date posted:
2019-09-05
Job Id: 
2077124