Technical Trainer -

Technical Trainer -


MedSpecialized, Inc. is looking for a Virtual Trainer for Patient Portal .

The Virtual Trainer for PP is allowed to work from home. Once the pandemic situation is better, the Account Management Executive may be required to report in our IT Park office in Cebu.

General Description: The Virtual Trainer is responsible for supporting the implementation and training needs of the client with respect to Patient Portal services.

Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Holidays: All national Philippines and USA holidays are observed.

Monthly Salary (not including bonuses): PHP 18,000 - 20,000

Reports to the Implementation Team Lead.

Maintain website and software application/s
Work directly with client remotely through chat or call to provide first call resolutions on the software or app issues they encounter
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests

Must PREFER to work in graveyard shift
Excellent English communication skills (written and verbal)
Proficiency with computer/technical terminology to understand and efficiently answer support questions
Able to convey technical information to non-technical individuals
Experience with working on accounts related to Healthcare or Electronic Medical Records is preferred
Great attention to detail
Independent; can work with less supervision
Background in IT, Computer Science and Electrical & Computer Engineering is preferred
ESL/Training experience is a plus
Experience in the BPO industry is an advantage

Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
Covid-19 Vaccine Access
Robust and effective Government Benefits Administration
Relocation allowance for new hires (from Outside Cebu)
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with 1 free dependent
Free Life insurance
Free Accident insurance
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)
Paid time off—public holidays, vacation, and personal time off
Discounted Gym membership

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.

Pro tip: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website:

Experience Requirements: 
Not requirements
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