Supervisor (ITP17923) - Cebu - Indeed.com.ph

Supervisor (ITP17923) - Cebu - Indeed.com.ph

Description: 

Job Summary

  • Responsible for direct supervision of 15-18 agents
  • Responsible for the attainment of client set goals, efficiency targets and overall team performance

Duties/Responsibilities

  • Performs consistent and affective coaching sessions to address performance gaps
  • Analyzes agents performance and develops action plan to bridge gaps
  • Conducts regular performance management to improve challenged members of the team

Qualifications

  • Candidate must possess at least a High School Diploma, Vocational Diploma/Short Course Certificate or Bachelor's/College Degree in any field
  • Open to shifting, flexible in terms of work hours, and working on holidays
  • Strong performance management background
  • Excellent coaching skills
  • Can work under extreme pressure
  • Possess above average English written and verbal communication skills
  • With demonstrable track record in achieving targets and improving agent performance
  • Service and customer-focused
  • Strong analytical skills; very detail-oriented
  • Strong decision-making and problem-solving skills
  • Knowledgeable in call center tools and processes

Teleperformance Philippines - 1 hour ago
Experience Requirements: 
Not requirements
Date posted:
2019-06-21
Job Id: 
2048175
Location: