Regional Service Manager, Global Distributor Enablement & HBDC - Muntinlupa

Regional Service Manager, Global Distributor Enablement & HBDC - Muntinlupa

Description: 

- Job Description Summary POSITION SUMMARY: The Regional Service Manager will be a key member of the regional Customer Care team leading the local implementation of policy, commercial propositions, operational controls and change management with external channel partners and internal stakeholders. Reporting to the Global Distributor Enablement & HBDC leader, the ability to bring our channel partner network up to our internal standards of service delivery will be critical to continue to enhance our best-in-class customer experience. This job will be based in the Philippines and will require approximately 25% country and regional SEA travel for effective execution of projects. LOCATION: Indonesia ESSENTIAL JOB RESPONSIBILITIES: • Manage key strategic initiatives, track project milestones and deliverable adherence. • Customer Satisfaction through customer care daily management of service operations. • Lead the building of channel partner enablement rigor and processes, by ensuring roll-outs are successful and maintained. Team management will be required. • Use continuous Lean, Six Sigma Principles and problem solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations. • Work with regional business managers and external partners to identify key service products required by customers and encouraging growth. - POSITION SUMMARY: The Regional Service Manager will be a key member of the regional Customer Care team leading the local implementation of policy, commercial propositions, operational controls and change management with external channel partners and internal stakeholders. Reporting to the Global Distributor Enablement & HBDC leader, the ability to bring our channel partner network up to our internal standards of service delivery will be critical to continue to enhance our best-in-class customer experience. This job will be based in the Philippines and will require approximately 25% country and regional SEA travel for effective execution of projects. LOCATION: Indonesia ESSENTIAL JOB RESPONSIBILITIES: • Manage key strategic initiatives, track project milestones and deliverable adherence. • Customer Satisfaction through customer care daily management of service operations. • Lead the building of channel partner enablement rigor and processes, by ensuring roll-outs are successful and maintained. Team management will be required. • Use continuous Lean, Six Sigma Principles and problem solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations. • Work with regional business managers and external partners to identify key service products required by customers and encouraging growth. MINIMUM REQUIREMENTS: Education or Experience (in years): • Bachelor degree with 5+ years of related work experience or Master’s degree in field with 3+ years of related work experience or Doctoral degree in field with 0-2 years of related work experience. • Extensive experience managing leading technology or healthcare distribution partners in South East Asia • Strong people management experience. • Ability to develop relationships, across organizations while demonstrating humility and geopolitical awareness. • Project Management and/or Commercial or Logistics experience will be advantageous. • Experience with customer service organizations preferred. Knowledge and skills: • Excellent English communicator via phone, email, PowerPoint and face-to-face. • In-depth experience with Microsoft Office required. Experience with Salesforce.com, SAP, Adobe. Other: • Valid Passport • Infrequent travel into Schengen region (Europe) and USA (California) will be expected The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.


Danaher - 1 hour ago
Experience Requirements: 
Not requirements
Date posted:
2019-12-15
Job Id: 
2101645