Recruitment Supervisor (Volume Hiring) (ITP11990)

Recruitment Supervisor (Volume Hiring) (ITP11990)

Job Description Subsidiary: Teleperformance PH FHCS Inc
Location Cebu City, CEB
Department Accounting
Position Title Recruitment Supervisor (Volume Hiring) (ITP11990)

Report To Recruiting Manager

Job Summary Achieve goals and targets (business-Teleperformance, and employee satisfaction)

Duties/Responsibilities Individual performance specific to attendance, punctuality, and schedule adherence
Consistent adherance to policies and code of conduct demonstrating Teleperformance values
Ensure proper documentation of discussions with stakeholders and/or team members
Serve as escalation point for staff-related concerns and needs
Work effectively with defined internal and external Teleperformance stakeholders/clients
Promote and develop continuous improvement and value-creation initiatives benefiting the business (Teleperformance), and employees
Manage the performance of direct reports including but not limited to:
o Achievement of goals/targets (business, and employee satisfaction goals), demonstration of behaviors aligned with Teleperformance values
o Holding regular coaching sessions and creating developmental plans
o Compliance with client and Teleperformance processes and policies
o Auditing quality of work
o Attendance and punctuality
Qualifications: Graduate of any 4 year course preferably in Business Studies/Administration/Management, Human Resource Management, Psychology, Marketing, Mass Communication
3 years of experience in recruitment; supervisory experience an advantage
Supervisory experience in operations or other work streams in a call center environment is also accepted
Strong command of English both oral and written
Strong proficiency in MS-based software
Experience in reporting and analysis a strong advantage
Bases critical decisions on numbers and historical information
Escalates issues to management when needed / if unable to resolve matters at his/her level
Capable of handling customer and client escalations
With demonstrable track record in achieving targets
Service and customer-focused
Able to effectively liaise and engage with different work streams / stakeholders at varied band levels (agents, clients, customers, colleagues, support groups, management, etc.)
Multi-tasker, analytical detail-oriented, and problem solver
Strong potential for exercising fair and good judgment
Willing to be assigned in different sites, if needed

Experience Requirements: 
Not requirements
Date posted:
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