Quality Manager

Quality Manager

Description: 

Description


JOB RESPONSIBILITIES:
· Work closely with the teams to achieve quantitative and qualitative targets specified by the client
· Drive to ensure all monthly monitoring targets are achieved
· Attend client weekly and monthly calls to share and discuss quality performance
· Attend weekly calibration sessions as required
· Drive NPS / CSAT scores through analysis across the LOBs
· Focus on process improvements and promote idea generation from the floor
· Produce weekly and monthly dashboards
· Create and implement Process Excellence projects to streamline and align the requirements of the clients

TEAM RELATED:
· Measure performance of the team for e.g. performance appraisals, confirmation and on-going feedback and training
· Build effective vertical and horizontal communication channels
· Provide efficient leadership to the team
· To be a role-model for the Team in terms of performance/ behavior/ attitude
· Formulate long term plans for the development and motivation of the team

QUALIFICATIONS:
· Candidate must possess at least a Bachelor's/College Degree, any field
· At least 3 to 5 years of working experience in the related field is required for this position
· At least 2 years of experience in supervising quality team leaders that handles quality analysts in a BPO set-up
· Applicants must be willing to work in Taguig City
· Preferably Managers specializing in Process Excellence or Quality Assurance
· Flexible and adaptable to change
· CAN START ASAP

Experience Requirements: 
Not requirements
Date posted:
2020-10-17
Job Id: 
1896872