Quality Assurance Analyst (CEB17978)

Quality Assurance Analyst (CEB17978)

Job Description Subsidiary: Teleperformance Philippines
Location Cebu City, CEB
Department Quality Assurance
Position Title Quality Assurance Analyst (CEB17978)

Report To Supervisor

Job Summary Monitor and evaluate calls based on Client specific criteria

Duties/Responsibilities Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor
Answer Operations questions concerning QA guidelines and policies
Send out Red Flag/Fatal Error Audits to Upper Management
Monitor all Teleperformance centers for quality and performance issues
Participate on calibration sessions with Operations, Training, and internal quality members off site
Qualifications: Previous QA experience preferred
Ability to analyze and solve complex technical issues
Strong communication skills (verbal and written communications)
Strong trouble shooting and problem solving skills
Strong attendance record
Current on technical issues
Ability to work independently

Professional demeanor
Must have experience Microsoft Office
Must show exemplary quality scores throughout tenure as an agent
Ability to perform other related duties and assignments as required and assigned by supervisor or manager
Must demonstrate a good attitude and the ability to work as a team player
Ability to multitask
Willing to work in a flexible schedule

Experience Requirements: 
Not requirements
Date posted:
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