[FOR POOLING] Rockstar Customer Support Manager

[FOR POOLING] Rockstar Customer Support Manager

Description: 

We are looking for a Rockstar Customer Support Manager responsible for leading an amazing team of Customer support and is a “self-starter” in creating new processes and improving current ones.

You will do well in this position if you believe that Customer satisfaction is a top priority by rendering outstanding customer support services and exemplary particular on staying within business standards.

Our organization is a portfolio of online businesses focused on the education, health, and relationships industries. Our most popular business is SkillSuccess.com, an online education marketplace.

We do not deal with any client work so you will only be working for our original products.

We are based in the US but have an awesome team in the Philippines.

Responsibilities:
- Lead and manage the Customer Support Team
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through
- encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities

Requirements:
- 3+ Years of Customer Support Management Experience
- Experience managing a team of at least 15 people directly reporting to you
- Advanced experience in any project management software such as Asana, Monday, Trello and/or Jira
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field is a plus but not required
- Highly organized and strong attention to detail
- Written and spoken English needs to be a 10 out of 10
- Minimum internet speed of 5 mbps

This position is perfect for someone looking to be at the head of a fast-paced, rapidly growing company and cares about making an impact in the Customer Support side of the business.

We have company values that we expect all team members to live by:
1. Integrity and honesty in all interactions
2. Meet self-directed goals and timelines.
3. Reliable communication.
4. Inventive: Seek creative solutions and never get ‘stuck’
5. Be a leader. Responsible and reliable.
6. Be a team player. Synergy. 1 + 1 = 3+
7. Personal growth and development through self education.

We invest fully in professionally developing our team members into the best versions of themselves.

If interested, please take this assessment:

Send your application once done.

Experience Requirements: 
Not requirements
Date posted:
2020-01-20
Job Id: 
2107484