Operations Manager - Healthcare - Cebu City, Cebu

Operations Manager - Healthcare - Cebu City, Cebu

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.

Primary Responsibilities:

Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership

Provide expertise and customer service support to members, customers, and/or providers

Identify and resolves operational problems using defined processes, expertise and judgment

Investigate claim and/or customer service issues as identified and communicate resolution to customers

Required Qualifications:

2+ years of client account management experience

1+ years of claims processing experience

Intermediate level of proficiency with MS Word and Excel

Preferred Qualifications:

Bachelor's degree

UNET, COSMOS, FACETS or NICE claims platforms experience

Project management experience

MS PowerPoint

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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2018 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Operations Manager, BPO Operations Manager, OMs, OM, Deputy Manager, Healthcare, Health Care, Client Account Management, Client Account Manager, Claims, Claims Processing, Cebu City, Cebu

Experience Requirements: 
Not requirements
Date posted:
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