MS Store Brand Advocates | Majorel Clark - Angeles

MS Store Brand Advocates | Majorel Clark - Angeles


The Store Advocate is unique in the world of Microsoft CSS as they can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for Microsoft long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The Store advocate is a trusted advisor, somediv that can transfer the passion they have for our products to the customer matching their specific needs and requirements. The Store Advocate should be able to truly make the customer feel welcome to experience our online digital products, but also where possible connect the customer to the physical retail stores or either way, make the products come to live. Our Store advocates should be able to be friendly and empathetic, leading through the interaction with the customer, be their authentic self in a way that you would talk and advise with a friend or family.

Overall Responsibilities:

  • Brand advocate and advisor. Represent brand with passion and excitement
  • Efficiently respond to a dynamic online retail store environment;
  • Show curiosity for new products campaigns and quickly and accurately consume new product and marketing information required to effectively represent and recommend product and services that meet the customer’s needs
  • Adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike)
  • Provide options and outline features of product and services to gain or retain a customer
  • Effectively recommend enhanced products or services as a solution to the customer needs and customer commitment for product
  • Maintain documentation in client or company systems as required
  • Build rapport with the customer showing sensitivity to the customer’s cultural orientation
  • Maintain basic knowledge of the surrounding Consumer market, its products and players and a demonstrate passion for Microsoft products and services to be able to deliver a compete message
  • Remain aware of the different Microsoft individuals and teams who are in contact with a specific customer, and the process of welcoming and initiating collaboration. Drive for team success, build relationships with colleagues – understand role as part of a bigger team

Job Requirements:

  • Experience with Microsoft Office products
  • Minimum 1 year customer support or service experience for B2B roles required, 6 months customer support or service experience for B2C roles required.
  • BA/BS degree or equivalent work experience is a plus
  • Excellent language skills (native/near native) both written and verbal in the language they support. Strong active listening skills

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer service organisation with revenues of €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable outsourcing experience.

Majorel – Driven to make a difference

Experience Requirements: 
Not requirements
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