Knowledge Support Specialist - Taguig

Knowledge Support Specialist - Taguig

Description: 
Overview of the role:
Responsible for updating Knowledge Articles as required for support of the Service Desk. The Knowledge Support Specialist is part of the Service Desk support group reporting to the Support Group Manager. A key participant in the onboarding of new application support in the Knowledge Management process. The position involves extensive research and communication skills.

What this job involves:
Author, edit and maintain clear, concise and accurate knowledge content using correct grammar in accordance with our established style guidelines.
Facilitate regular meetings with Subject Matter Experts to discuss edits of Knowledge Articles and creation of new knowledge that need to be added to the Knowledge Base.
Key participant in the onboarding of new application support.
Work closely with Subject Matter Experts to ensure that knowledge is captured and shared.
Review new Knowledge Articles for grammar, spelling, clarity, usability and readability. Ensures all Knowledge Articles adhere to established style guide and templates.
Translate business requirements and process flows into clear and concise knowledge content.
Interact with cross-functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly

Sound like you? To apply, you need to be:
Very strong writing skills are mandatory
Previous IT Call Center Experience
Demonstrated ability to collaborate across functional teams
Familiarity with Microsoft Office and SharePoint
Strong customer service orientation
Working knowledge of the Windows Operating System
Excellent oral communication skills
Superior problem solving and troubleshooting skills
Proficient with Knowledge Centered Service methodology
Bachelor’s Degree holder

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)
JLL - 1 hour ago

Experience Requirements: 
Not requirements
Date posted:
2019-10-10
Job Id: 
2088303