IT Helpdesk Specialist ? Temporary WFH

IT Helpdesk Specialist ? Temporary WFH


Offer description

Permanent contract Full Time


• Blended work setup (temporary)

• Fixed working schedule with work-life balance

• Great working environment with tight-knit team


To assist in the overall IT help desk support of the internal team.


• Perform troubleshooting and provide a technical resolution regarding hardware and software issues

• Respond and resolve IT-related inquiries, requests, or concerns through a ticketing system.

• Update database records and process account creation for new hires, terminations, and other status changes in employees.

• Assist with the employee knowledge base and usability of software resources. This also involves updating and managing software documentation.

• Control consistency of internal IT systems and processes through audits.

• Run audits on licensing and software account management.


• Bachelor’s degree in any IT related field.

• Minimum 3 years of experience in an IT support role.

• Required knowledge in IT support, software account management administration, and data security.

• Have excellent verbal and writing skills in English.

• Willing to work on night shift.

DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.


  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Idioms: English
  • Availability to travel: No
  • Availability of change of residence: No
  • People with disabilities: Yes

1 hour ago


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About Transec BPO Solutions, Inc.

Transec is a business process outsourcing provider in Manila, Philippines focused in meeting the requirements of small to medium businesses by combining decades of experience and expertise to become a seamless extension of your organization. Started by industry professionals in 2010, our company has stayed true to its core mission of bringing high value call center and BPO services to our clients. Our work integrity, strong support and desire to meet the highest standards makes us a dynamic part...

At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork.

Situated in a financial and central business district of Manila, Philippines enables us to access a vast pool of talented professionals with high relevance to your needs. Late in 2014, we made a key decision transferring to a better state-of-the-art contact center facility to further provide high level of security and reliability to our clients.

Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.

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