Homebased Customer Service Representative

Homebased Customer Service Representative

VA FLIX
Address: 
Lapug Road, San Fernando City, La Union
Description: 

Grow with us! We are a startup company and we are pooling for a long list of upcoming clients.

We give priority to applicants from Region and CAR

Work Remotely? Yes
Job Role: Homebased Customer Service Representative
Company: VA FLIX (Upwork Channel)
Work Hours: Monday To Friday (US Hours)
Work Duration: 20 to 40 hours a week
Salary Rate: Php 144/hr
Commission Based only?: No

Job Description:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

REQUIREMENTS
1. BPO Experience Required
2. Excellent English writing and grammar skills as emailing customers will be part of the work.
3. Experience and knowledge of Excel spreadsheets.
4. Must have fast and reliable internet.
5. Must have good phone and email etiquette.
6. Must be organized, motivated, and willing to learn and grow.
7. Must be comfortable with US Time-zones.

Technical Requirements:
- Screenshot of your PC/Laptop Specs
- Screenshot of Internet Speed (www.speedtest.net)
- Noise-cancelling headset with mic

Send CV and cover letter to recruitment@vaflix.com

Experience Requirements: 
Not requirements

Contact Info

Contact name: 
Ina C
Phone: 
+639468433046
Email: 
recruitment@vaflix.com
Address: 
Lapug Road, San Fernando City, La Union
Date posted:
2021-10-02
Job Id: 
2143176