Day Shift + Weekends Off | APPLICATION SUPPORT | BGC Site

Day Shift + Weekends Off | APPLICATION SUPPORT | BGC Site

SHORE Solutions Inc.
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue Bonifacio Global City, Taguig City

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Software Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.


To provide Technical support, installation, training and planning and deployment of the Company’s applications to clinics, hospitals and organizations:

• Provide 1st and 2nd level support on the use and configuration of the Company’s applications, e-messaging product suite. This includes troubleshooting of customer issues in a timely manner via telephone or email/tickets.
• Provide planning and deployment of the Company’s applications product(s) to best suit specific customer requirements
• Provide customer training when required via telephone and Team Viewer.
• Undertake internal product testing to address customer support issues.
• Provide and support a strong interaction with the product development team.
• Ensure accurate and up-to-date records are kept for all time expended on projects and internal company activities
• Work according to the standards and procedures defined by the Company’s Quality Management System


• Ability to troubleshoot and provide customer support for MS Windows version 7 through 10, Mac OS X and Windows Server environments.
• Ability to handle basic SQL programming functions – back up database, install, select, query, delete and update databases is a plus.
• Exceptional Computer Skills
• High attention to details.
• Positive attitude with excellent communication skills, Customer Service/Help Desk Experience a plus
• Background in Healthcare Industry or having worked with clinical software, including digital certificates will be well regarded.
• With working knowledge of CRM


• Completion of tickets.
• Excellent feedback from customers.
• Achievement of KPIs.


We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Judgement: Make wise judgement calls, putting the team and business at heart.
• Leadership: Continuous improvement starts with independent action.
• Leverage: Do more with less, master the art of leverage.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City

We are open from Monday to Friday, 8am-4pm.

For faster processing, text: GLOBAL(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

About company: 
SHORE Solutions is a provider of outsourcing services with a difference - we're recognized as being highly client-focused and operationally excellent. We deliver business outcomes, not just provide resources. This results in Business improvements, as well as cost savings.
SHORE became a part of Acquire BPO in November 2014 after a 100% acquisition. The combined entities now provide a full suite of outsourcing operations for major corporations across Asia, Australia, the United Kingdom and the United States, with about 7,000 employees across 12 locations.
ACQUIRE BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at
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