Customer Support Officer - Insurance Admin - Cebu

Customer Support Officer - Insurance Admin - Cebu

Description: 
Provide customer service via email & answer customer/agency’s question regarding product, process, policy

RESPONSIBILITIES

  • Process all emails related to product, process and policies and accomplish all reports as required by clients
  • Properly assess completeness of documents received and provide solutions if incomplete
  • Performs moderately complex clerical, administrative and general office duties
  • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads
  • Enter data into systems and make updates or corrections while adhering to the guidelines

QUALIFICATIONS

Knowledge

  • Basic knowledge on customer service
  • Knowledge in Insurance Processing is preferred

Skills

  • Proficient verbal and written communication skills
  • Proficiency in MS tools
  • Customer service focus
  • Keen to details
  • Administration and Organisation skills
  • Ability to Multi-task
  • Analytical skills, Proficient in MS tools, stakeholder management

Experience

  • At least 6-12 months in a similar role is an advantage
  • Preferably with BPO experience and shifting schedules

Number of Openings:

0

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Experience Requirements: 
Not requirements
Date posted:
2019-10-12
Job Id: 
2081317