Customer Support Officer - Global Salesforce Client Validation - Cebu

Customer Support Officer - Global Salesforce Client Validation - Cebu

Description: 
ROLE PURPOSE

Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.

RESPONSIBILITIES

  • Process all emails related to product, process and policies and accomplish all reports as required by clients
  • Properly assess completeness of documents received and provide solutions if incomplete
  • Performs moderately complex clerical, administrative and general office duties
  • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
  • Enter data into systems and make updates or corrections while adhering to the guidelines

QUALIFICATIONS

Knowledge

  • Basic knowledge on customer service
  • Knowledge in Insurance Processing is preferred

Skills

  • Proficient verbal and written communication skills
  • Proficiency in MS tools
  • Customer service focus
  • Keen to details
  • Administration and Organisation skills
  • Ability to Multi-task
  • Analytical skills and stakeholder management

Experience

  • At least 6-12 months in a similar role is an advantage
  • Preferably with BPO experience and shifting schedules
  • Amenable to work on shifting schedule, weekends and PH holidays
  • Amenable to work in Cebu Business Park, Ayala, Cebu City

We encourage interested applicants to visit our recruitment hub to apply.

QBE GSSC

12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

9:00am to 4:00 pm, Monday to Friday, except PH holiday

Number of Openings:

0

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Experience Requirements: 
Not requirements
Date posted:
2019-10-12
Job Id: 
2073434