Customer Support IT, Admin ? Fintech/Finance, B2B

Customer Support IT, Admin ? Fintech/Finance, B2B

Description: 

Our company, ABC Quant, has been providing software applications to institutional investors and hedge funds for over 17 years. We are looking for Customer Support Representative, who should be competitive and motivated, with strong work ethic and a desire to grow revenue for the most advanced segment leader. It is also vital that you possess exceptional and interpersonal skills, as well as the ability to speak with customers over the phone and email responding to customers’ questions and/or troubleshoot problems.

Requirements:
*Knowledge of ABC Quant’s software applications (training will be provided)
*Answer customers’ questions and/or troubleshoot problems over the phone or via email
*Fluency in English is required: full professional proficiency (speaking, reading, and writing)
*Tertiary education: a degree in engineering, IT, finance or comparable higher education would be a plus
*Flexible day shifts, covering US and Europe time zones
*Excellent communication skills, oral & written
*Prior investment or financial background is not required, but would be a plus
*Demonstrated initiative, enthusiasm and ability to learn quickly and excel as part of a dynamic team
*Ability to speak with customers without a script

Responsibilities:
*Be able to troubleshoot problems and answer customers’ questions regarding ABC Quant's software applications
*Run remote debugging sessions using WebEx or GoToMeeting
*Be able to operate remotely, autonomously and proactively
*Report directly to the company's CTO

NOTE. This is a highly skilled technical position. You will need to master one of the most sophisticated financial packages to address customers' problems, answer their questions and run remote debugging sessions.

Compensation details. We practice a combination of a fixed base salary (weekly payments) plus commission-based incentives. You may expect a monthly compensation in the range of PHP30,000 – PHP50,000 (depending on qualification) plus bonuses.

To apply:
1. Please submit a cover letter and resume to www.abcquant.com (jobs2017@abcquant.com). Include job reference #PH19-153IT in your cover letter and resume.
2. Please provide a link to your profile on onlinejobs.ph.
3. IMPORTANT! To qualify for the position you need to perform a simple English speaking test: please leave us a 3-4 min message on Skype: paul_45046. Tell us about yourself and why you could be successful in that role.

Only candidates provided a voice sample and up-to-date CV will be considered.

Only shortlisted candidates will be contacted.

Experience Requirements: 
Not requirements
Date posted:
2021-10-14
Job Id: 
2143740