Customer Service/Phone Sales VA - Home Based

Customer Service/Phone Sales VA - Home Based


*Work from Home *Work Australian hours *Paid fortnightly*Long term full time position *No micromanagement *Your ideas are valued *We reward those that take initiative and are proactice **All rounder Customer Service/Sales person required to join our growing team *Mix of phone (inbound & outbound), email and ad hoc tasks

About us

We are a house cleaning company based in Melbourne (Australia), and operating in in 3 cities around the country.
We offer two services for our customers: house cleaning (once off cleans and regular cleans), and end of lease cleans.
We want to bring in a Customer Service/Sales Consultant to help us go grow as we start to come out on the other side of Coronavirus.

About the role

This role will see you focusing on customer service and inbound sales.
You will be delivering excellent customer service to our customers that contact us with enquiries about their bookings.
You will also be doing sales to close sales with new customers, through inbound leads, as well as outbound calls to leads that have enquired through our website.

Weekend shifts required (with 2 days off during the week)

About you

- You have the confidence to speak your mind. Whether it’s to share new ideas, saying ‘no’ to a customer, or telling your manager that you think there’s a better way to do something.
Continual learner
- You are someone that loves to learn. You are always finding better/faster ways to do things. You love expanding your knowledge beyond your own role. And we’ll give you the opportunities to learn and grow.
Fast learner
- To thrive in this role, you are someone that can adapt to change very quickly. We are always experimenting with new ways to improve the way we operate, and your role will be at the forefront of helping to implement new experiments.
You take pride in your work
- We will give you all the training you need to succeed, however, your attitude is what matters at the end of the day. You are someone that double and triple checks email drafts before sending. You care about delivering excellent customer service.

Duties & responsibilities

On an average day, you will be doing (but not limited to) the following activities:
- Handling all inbound emails, phones calls and livechats
- Help our customers with rescheduling, cancelling and creating new bookings.
- Follow up with new customers after their clean to ensure they were satisfied
- Calling new leads to help them book in a clean
- Provide quotes to customers (email and phone)
- Assign new bookings to cleaning teams
- Reporting, data entry (ad hoc)

Skills and experience

- Excellent written and spoken English
- Excellent organisation and multitasking to manage multiple customers at any given time
- Strong communication skills
- Must be highly proficient with computers and online software (e.g. CRM, Voip systems, Google docs, livechat, etc.)
- Additional skills will be viewed favourably (e.g. social media management, copy writing, design, etc.)

Why should you join us?

- You won’t be micromanaged in this role. You are being hired because you are a professional and an expert. And will be given the freedom to perform at your best. (Help and support are always available)
Your ideas are valued
- You are joining as a valued team member where your thoughts and ideas are welcomed
Continuous training
- You will have a budget for further training courses and books. We want you to be constantly growing
Grow with us
- We are a small company now, but as the company grows, you’ll grow with us through internal promotion opportunities.
Great hours
- Work Australian business hours, 7am – 3pm PST (weekend work required)

Must haves

- reliable internet connection
- home based office setup (computer & headphones)
- quiet environment for phone calls (no roosters in the background please!)

How to apply (important)
- Please apply through the application form here:
- Applications through onlinejobs will be ignored.

We look forward to hearing from you!

Experience Requirements: 
Not requirements
Date posted:
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