Customer Service Representative/ Virtual Assistant

Customer Service Representative/ Virtual Assistant


THE JOB: Looking to hire an amazing virtual assistant for our growing ecommerce brands. We need someone who can be completely dedicated to ensuring our customers have a great experience with our brand and who will go the extra mile to ensure that our customers are happy. There is lots of opportunity to grow within this position and within our company, and we are on the hunt for a dynamic individual with design and customer service experience that can handle additional administrative duties. This position would require you to work live with our team who works the day hours of either Eastern Time or Pacific Time.

You will be responsible for:
• Customer Service
• Find ways to enhance customer experience
• Go the extra mile to ensure customers are happy
• Solve customer service issues
• Assist with ordering and importing products
• Updating logistics logs and communicating with couriers and shipping partners
• Executing various research and general administrative tasks as required
• Handling client accounts from set-up through to delivery
• Processing orders, setting up art proofs, and photo editing
• Co-ordinating with production to ensure proper order fulfillment

• All candidates must be fluent in English, both verbal and written
• All candidates should be proficient with Microsoft Excel
• Previous customer service and office administration experience is an asset
• Proficient with Shopify, Facebook, Instagram
• Proper email etiquette
• Not afraid to ask questions or for clarifications
• Ability to work with minimal supervision

THE CULTURE: We are a small and cohesive team of highly dedicated, motivated, and supportive individuals working hard to keep up with the rapid growth of the company. We work together, and often wear several hats to ensure we are operating as effectively as possible. Our office environment is very laid back and friendly. We are in it to grow and build our team together.

• Photoshop and Illustrator: 1 year (not required but beneficial)
• Canva
• Shopify
• Dropified

WAGE: We are offering $300USD + potentially $100USD bonus if at the end of each month you are performing well and hitting set out milestones. We want to keep your work interesting and as rewarding as possible. Every quarter (4 months) we will do a review of your performance and based on it there is a possibility in an increase of salary and/or bonus.

Experience Requirements: 
Not requirements
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