CSR - Retailer Account Liaison

CSR - Retailer Account Liaison

Description: 

JOB QUALIFICATIONS
• Must have at least 2 years work experience as Account Liaison
• Experience in Home Electronics is an advantage
• Bachelor's/College Degree in Business Administration, Management, Marketing, or equivalent
• Ability to prioritize, demonstrating first class organizational, and time management skills
• Strong market knowledge and experience in working across various functions
• Able to work on their own initiative and adaptable
• Excellent negotiation, customer service, and consulting skills
• Strong written and verbal communication skills
• Must have strong interpersonal skills and are knowledgeable in negotiation and consultative selling
• Experience in wholesale or retail industry would be an advantage
DUTIES & RESPONSIBILITIES
• The role would be managing all aspects of two retailers
• Receive Work Order
• Log on CRM
• Contact Customer
• Organise parts
• Assign Work Order to technicians
• Follow up open jobs with technicians
• Ensure repairs are installations are closed in a timely manner
• Communicating back to retailers to advice they are closed, invoicing
• Staff who has Case management experience and ensure jobs are closed in timely manner.

Experience Requirements: 
Not requirements
Date posted:
2021-03-12
Job Id: 
2128157