Communication Assistant

Communication Assistant

7th Floor, Panorama Tower, 34th Street, Corner Lane A, Bonifacio Global City, Taguig City
Job Description:
  • Attend and actively participate in training
  • Develop and maintain a thorough understanding of the service, processes and systems
  • Develop listening comprehension for the American accent
  • Develop an understanding of American geography and culture
  • Acquire the required accuracy
  • Handle Caption Calls/Contracts
  • Caption for all Assisted Users in a clear and efficient manner
  • Re-voice using neutral English (or American) accent
  • Listen attentively to the voice party and capture messages verbatim
  • Caption messages accurately; with correct spelling and within the appropriate
  • context
  • Utilize Dragon Naturally Speaking effectively to properly caption the call
  • Meet all expectations and adhere to standards
  • Comply with all program procedures and processes
  • Observe punctuality and schedule adherence at all times
  • Meet both client and company KPIs consistently
  • Understand and apply quality standards
  • Maintain confidentiality of all conversations

Qualifications & Experience

  •  Minimum attainment of high school education
  • Previous call center experience (preferred but not required)
  •  Fluency in oral English communication (above average)

Location: Eastwood, Cubao, Cebu and Pampanga
Competitve salary!

This is for direct Hire!

Job benefits: 

Medical, Miscellaneous allowance, Loans, Dental

About company: 
Yondu is a technology solutions company providing I.T. outsourcing and mobile services.
It was established in 2001 and is wholly-owned by Globe Telecom. 
For the complete information on our company, please visit
Experience Requirements: 
Not requirements
Date posted:
Job Id: