Citrix Administrator (ITP18675) - Cebu City
Citrix Administrator (ITP18675) - Cebu City
Job Summary We are seeking a highly motivated and qualified individual to join our Citrix team and support elements of Teleperformance's Citrix server environment in multiple data centers both domestically and internationally.
The environment is a 24x7x365 real time service model, so dedication to the job and attention to detail is required. You maybe required to be part of an on-call rotation, and some travel including international may be required in the course of your job.
In this position, you will be part of a team that maintains geographically disperse server and virtualized infrastructures,maintain and improve system performance, secure systems, interact with end users, upgrade systems,constantly update job knowledge, implement updates to internally developed software, document infrastructure, protect organization's value and mentor junior staff.
Duties/Responsibilities roduction support and maintenance of multisite, multi-country Citrix Virtual Apps and Desktops deployments
Make engineering recommendations for Citrix environment growth, scalability, upgrades and performance
Provide performance tuning and health assessment of all virtualization related objects (virtual machines, hypervisors, storage)
Perform root-cause analysis and document resolution of support cases
Deploy infrastructure software including new builds, upgrades and patches
Mentor helpdesk and desktop support teams on how to troubleshoot Citrix issues
Develop and maintain process and procedures documentation
Design, develop and deploy new Citrix infrastructures at new sites, domestically and internationally
Assist in development and maintenance of policies and guidelines for the virtualized desktop computing environment
Assist in development of new desktop builds following customer requirements
Research technical solutions, as directed by department management, to enhance or improve the support capabilities of 1st and 2nd level desktop support teams
Perform standard system administration as necessary to support environment and conduct research on emerging products, tools, services, protocols, strategies, best practices and standards Qualifications: 24 x 7 uptime requirements. Maybe part of an on-call rotation and may need to be available to work after hours and weekends, as required
Ability to work alone as well as with other team members in the group, as well as external teams
Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting
Strong knowledge of networking, servers, workstations, operating systems, and applications
Minimum of 3 years of proven experience with virtualization technologies, especially where it relates to VD deployments
Proven experience with large scale, multi site Citrix deployments
Expert knowledge in all Citrix products, including XenDesktop and XenApp (versions 7.x), and Netscalers
Minimum of 3 years� experience as a Citrix administrator
Deep understanding of networking, including Ethernet, switches, TCP/IP, VLANs and network configuration and firewalls
Strong multi-tasking skills. Ability to work on high-visibility tasks and complete them independently or with a team in a timely fashion with good documentation
Experience with monitoring systems including security services, load monitoring, system resiliency, clustering, etc.
Working knowledge of SNMP, WMI, etc.
Experience with desktop builds, including security hardening and optimization
Strong troubleshooting skills on Operating Systems, Active Directory, Client developed applications
Strong experience in Active Directory design, policies, troubleshooting, etc.
Experience in software installation and unattended scripting, Windows Updates, antivirus, workstation image maintenance, etc.
Proven experience in scripting tools such as powershell, etc. and automation technologies such as Chef, Puppet, Ivanti RES/Automation, etc.
DESIRABLE ADDITIONAL SKILLS
PBX and VOIP experience (Avaya, etc.)
Web Server admin (Apache, IIS)
Datacenter experience, rack/stack/wire/label, etc.
Industry Certs, i.e. Citrix/Nutanix/Microsoft
Nutanix Hyperconverged Technology including AHV
Education: ASdegreeor equivalent experience Citrix and Nutanix certifications highly desired
Some travel, including International will be required
Person must be able to pass a criminal background and drug test
Teleperformance - 1 hour ago