BestJobs - Jobs - Team Lead For A PIONEERING Hotel Reservations Account

BestJobs - Jobs - Team Lead For A PIONEERING Hotel Reservations Account



Location: Cebu IT Park

Position Level:
- At least completed two (2) years in college
- At least 3-5 year(s)of working experience as Team Lead

- Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth.
- Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings.
- Act as primary owner of team workflows (how customer issues are routed and resolved); have a working knowledge of all workflows and train and coach employees to ensure they are followed.
- Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
- Understand the top user issues and make recommendations to improve client products and policies; support team in being the voice of the customer to the rest of the company.
- Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escalated issues.
- Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
- Able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
- Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.

- Excellent verbal communication skills in English language is essential.
- Experience in working with customers, preferably in a leadership role.
- Experience leading, inspiring and motivating others to meet goals and metrics.
- Strong Analytical skills; Able to tell a story with data and metrics (experience in handling CSAT/NPS/VOC/other related metrics)
- Works well in ambiguity and embraces the adventure!
- Must be amenable to work on a shifting schedule
- Can start ASAP

Perks & Benefits:
- Performance based monthly incentive
- 25% Night Differential Rate
- HMO & Group Life Insurance on Day 1
- 15 SLs with Conversion
- 15 VLs with Carry-over

How to Apply
• Online. Send your application through and expect a call from our Talent Acquisition Team within 24-48 hours.
• SMS. Send your application via text to the number on this job post
• Email. Send your resume to the email address on this post

Experience Requirements: 
Not requirements
Date posted:
Job Id: 
Job Function: