Bahasa Malay Order Fulfillment Advocate

Company Profile: An American multinational manufacturing company that focuses on household cleaning supplies.

Job Title: Bahasa Malay Order Fulfillment Advocate
Industry: Shared Service (Manufacturing)
Location: Makati City
Salary: Negotiable

Benefits:
Free working visa processing
Government mandated benefits
Leave credits
Performance Bonuses

Responsibilities:
Proactive order management and anticipating and solving issues relating to customer orders
Coordinate with customer to regarding delivery dates based on stock availability and prioritize destinations
Day to day liaison between Sales, Logistics & Finance Departments
Communicate with the Team leader regarding the stock allocation and customer service issues
Manage customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required
Collaborates with E-commerce department to solve systems issues
Develops and maintains customer service performance

Requirements:
Native/Non-Native Bahasa Malay speaker
Has good English communication skills
Graduate of any 4 years course
Open for Undergraduates - at least 2 years in college
Amenable to work in Makati City
Can start as soon as possible

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