Associate Manager / Operations Manager

Associate Manager / Operations Manager

VCC Link, Inc. (Recruitment Firm)
Description: 
RESPONSIBILITIES:
  • Handle inbound/ outbound customer service/ Tech support calls from established customers.
  • Cross sell value added services or products offered by the company.
  • Provide consistent, superior service to every customer by utilizing all available tools and resources.
QUALIFICATIONS:
  • At least 3-5 years tenure in previous companies supported (single, not combined tenure) as Team Lead/Supervisor, Associate Manager, Operations Manager level
  • 3-5 years  experience in Chat Support, Voice, Email, Technology( Software cloudbase- azure) Account.
  • 3-5  years experience doing leg work fo Operations, Recruitment, Coaching, Training, extensive back ground in Technology/voice account
  • Candidate must possess at least a Bachelor's/College Degree 
  • Willing to  work in Varying shift schedule, Assigned in Cebu  or Manila Site
  •  with excellent communication skills
  • Six Sigma Greenbelt- Blackbelt Trained/ Certified
  • CAN START ASAP!!


 

About company: 
VCC Link, Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and aims to address all call center and BPO needs: systems, procedure development and set up. With the increasing demand for qualified workforce, VCC Link focuses on training and recruitment to provide clients with a consistent supply of quality manpower as well as efficient sales and customer service training.
Agent Level Search Composed of an array of skilled recruiters, with a strong background and knowledge of the industry, capable of forecasting and matching expectations of applicants with what our multinational clients can offer. Guided by our traditional means but through unconventional and innovative methods, recruitment experience at VCC Link has earned recognitions.
Executive Search Our Executive Team partners with Top MNCs in various industries that offer a vast range of upper management level opportunities across all functions from HR, Operations to high level decision-makers. We also represent over 1,200 unique IT Hot Skill roles offered by our prestigious clients in the Information Technology industry. We have filled more than 800 jobs for almost a decade of supporting our clients as we provide the widest selection of opportunities with distinct expertise.
Training Programs Near Hire Training Programs are provided to improve and maximize the pool of potential employees. A pioneer program that is client-specific, with tailor-made curricula to meet the demands of our clients and significantly improve the communication skills of our candidates. Exceptional learning experience can be expected from our group of skilled and knowledgeable training experts.
Experience Requirements: 
Not requirements
Date posted:
2019-08-16
Job Id: 
2069499