Air Export Documentation Specialist | Cebu - Cebu City

Air Export Documentation Specialist | Cebu - Cebu City

Receive and validate customer order

Issue shipment handling instructions to Document Processing staff

Reserve HAWB number

Arrange for pick-up/transfer of cargo

Answer all customer inquires in accordance with the company's Policy standards

Further increase customer satisfaction and business share through proactive and regular contact with customers either thru phone, e-mail, or customer visits

Handle and manage all customer contact at file level regarding exceptions

Serve as a liasion between Document Processing and customer regarding all shipment details

Provide accurate job costing forecast

Assist Sales in compiling quotes by providing rates, tariffs, etc.

Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

Shipment routing

Exception handling
Graduate of Customs Administration or related Business Course

Excellent communication skills

Strong interpersonal skills to effectively interact with Internal and External Customers

Excellent knowledge of freight forwarding and regulatory requirements with a proven track record of 2 years in industry (Air Export)

Thorough and comprehensive knowledge of Air Export strategy, structure and pricing

Good judgment skills and ability to make decisions

Team player

Proficient in freight forwarding operations and MS Office applications

Amendable to work at Night, depending on operational needs.
Kalibrr - 1 hour ago

Experience Requirements: 
Not requirements
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